Support Desk
Get help with planning questions, request details, or day-of coordination.
Frequently asked
Quick answers designed for busy travelers.
Yes—tell us your preferred start window in your message. We’ll confirm what’s possible based on availability and local scheduling.
If you add or remove travelers, send an update right away. We’ll check fit against group size and timing.
Share any mobility, pace, or seating needs. We’ll respond with guidance based on the experience’s real-world constraints.
Talk to a coordinator
Tell us what you’re trying to plan—we’ll point you in the right direction.
For the fastest help, include your preferred date range, approximate group size, and any focus areas (art, history, neighborhoods, photos, food, or relaxed pacing).
If you already requested an experience, reference the tour title in your message so we can respond quickly.
Response time
Typically within 1–2 business days
What we confirm
Timing, meeting details, and included elements
Best next step
Submit a request on the homepage and add notes
Prefer email? Use the request form and check your notification preference—we’ll take it from there.